jilliveo Privacy Policy

jilliveo collects personal data through three primary channels: information you provide directly, data gathered automatically through your use of the platform, and information received from third-party verification or payment partners. The following table summarises the categories of data collected and their source.

Data You Are Required to Provide

Certain categories of data are mandatory for the operation of your account. Without your full legal name, date of birth, contact details, and at least one verified payment method, jilliveo cannot complete account registration, process deposits or withdrawals, or fulfil its Know Your Customer (KYC) obligations. If you decline to provide mandatory data, account registration may not be completed or existing account functionality may be restricted.

Data Collected from Minors

jilliveo does not knowingly collect personal data from individuals under the age of 18. The platform's age verification procedures are designed to identify and reject applications from minors. If we become aware that personal data has been submitted by a person under 18, that data will be deleted promptly and the associated account will be closed. Parents or guardians who believe a minor has registered an account should contact support@jilliveo immediately.

jilliveo processes personal data only for specific, legitimate purposes. We do not use your information for any purpose that is incompatible with the purpose for which it was originally collected. The legal basis for each category of processing is noted alongside the purpose below.

• Account Management: To create, maintain, and administer your jilliveo account, including authentication, password recovery, and account settings updates. Legal basis: contractual necessity.
• Payment Processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other accepted payment channels. Legal basis: contractual necessity.
• Identity Verification (KYC): To verify your identity and age in compliance with applicable anti-money laundering and responsible gaming obligations. Legal basis: legal obligation.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, multi-accounting, collusion, money laundering, and other prohibited conduct on the platform. Legal basis: legitimate interest.
• Customer Support: To respond to your queries, complaints, and support requests submitted via live chat, email, or any other channel. Legal basis: contractual necessity.
• Responsible Gaming: To monitor gameplay patterns and identify behaviour that may indicate problem gambling, and to apply deposit limits, time-outs, or self-exclusion measures where appropriate. Legal basis: legal obligation and legitimate interest.
• Promotional Communications: To send emails, SMS messages, and in-platform notifications about bonuses, seasonal promotions (including Eid and BPL season offers), and platform updates — but only where you have provided explicit opt-in consent. Legal basis: consent.
• Platform Analytics and Improvement: To analyse usage patterns, measure game performance, and improve the overall player experience on jilliveo. Legal basis: legitimate interest.
• Legal Compliance: To fulfil obligations under applicable law, respond to lawful requests from regulatory or law enforcement authorities, and enforce our Terms & Conditions. Legal basis: legal obligation.

jilliveo does not sell, rent, or otherwise transfer your personal data to third parties for their own independent commercial purposes. However, in order to deliver the services described in this Privacy Policy, we work with a limited number of trusted third-party service providers and may be required by law to disclose data to authorities. The categories of recipient are described below.

Service Providers

We share personal data with carefully vetted third-party service providers who process data exclusively on our behalf and under our instructions. These providers include:

• Payment Processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and international card scheme operators (Visa, Mastercard) — to facilitate the processing of deposits and withdrawals.
• Identity Verification Providers: Third-party KYC and age verification platforms that cross-reference submitted identity documents against authoritative databases to confirm eligibility.
• Game Technology Providers: Licensed game studios such as Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Microgaming, and Ezugi, who may process session data and game-round records as part of their game delivery infrastructure.
• Customer Support Technology: Live chat and ticketing platform providers who host our customer support infrastructure and retain conversation records for quality assurance purposes.
• Analytics Providers: Platform analytics services that aggregate anonymised usage data to help us understand how players interact with jilliveo.
• Fraud Prevention Services: Specialised fraud detection and risk scoring vendors who analyse transactional and behavioural data to identify suspicious activity.

All third-party service providers are bound by contractual data processing agreements that restrict their use of personal data to the specific services they provide to jilliveo. They are not permitted to use your data for their own marketing or any other independent purpose.

Legal and Regulatory Disclosure

jilliveo may be required to disclose personal data to law enforcement agencies, regulatory bodies, courts, or other public authorities where such disclosure is required by applicable law, court order, or governmental authority. We will, where legally permitted to do so, notify affected players of any such disclosure request before responding to it.

Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of the jilliveo business, your personal data may be transferred to the acquiring entity as part of the transaction. In any such event, jilliveo will take reasonable steps to ensure that the receiving entity applies equivalent or stronger data protection standards to your personal information. You will be notified of any such transfer in advance via the email address registered to your account.

jilliveo uses cookies and similar tracking technologies — including local storage, session tokens, and pixel tags — to operate the platform, remember your preferences, maintain your login session, and analyse platform usage. This section explains what types of cookies we use and how you can manage your preferences.

Essential Cookies

Essential cookies are strictly necessary for the platform to function. They enable core features such as maintaining your authenticated session after login, remembering your language and currency settings, and providing security functions including CSRF protection. Essential cookies cannot be disabled without breaking core platform functionality. No consent is required to place essential cookies under applicable law.

Analytics Cookies

Analytics cookies collect aggregated, anonymised information about how players navigate and interact with jilliveo — for example, which game categories are visited most frequently, how long sessions last, and which promotional pages generate the most engagement. This data is used exclusively to improve the platform experience. Analytics cookies are placed only with your consent.

Preference Cookies

Preference cookies remember choices you have made — such as your preferred deposit method, game lobby display settings, and notification preferences — so that you do not have to re-enter them on each visit. These cookies enhance convenience but are not strictly necessary for the platform to operate.

Marketing Cookies

Where you have opted in to receive promotional communications, marketing cookies may be used to measure the effectiveness of campaigns and to personalise bonus offers presented to you within the platform. Marketing cookies are never used to build advertising profiles for third-party ad networks. They are placed only with your explicit consent.

Managing Cookie Preferences

You can manage your cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies, or to receive a notification before a cookie is placed. Please note that disabling all cookies may impair your ability to log in to jilliveo or access certain platform features. Specific instructions for managing cookies are available in the help documentation for your browser of choice.

jilliveo applies a layered security architecture to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures are reviewed and updated on a regular basis in response to evolving threat intelligence and industry best practices.

• Transport Security: All data transmitted between your device and our servers is encrypted using TLS 1.2 or higher. We enforce HTTPS across all pages of the platform and apply HTTP Strict Transport Security (HSTS) to prevent protocol downgrade attacks.
• Data at Rest: Personally identifiable information stored in our databases is encrypted at rest using AES-256. Passwords are stored as salted cryptographic hashes — the original password is never retained in readable form.
• Payment Data Tokenisation: Payment credentials, including bKash and Nagad wallet numbers and bank account references, are tokenised by the respective payment processors. jilliveo retains only a non-sensitive token reference rather than the full payment credential.
• Access Controls: Access to production systems and player data is restricted on a strict need-to-know basis. All staff access to personal data is logged, and access rights are reviewed quarterly.
• Two-Factor Authentication (2FA): Players are encouraged to enable SMS-based 2FA on their accounts. Internal jilliveo staff accounts require 2FA as a mandatory control.
• Penetration Testing: jilliveo commissions independent security assessments of its platform on a periodic basis. Identified vulnerabilities are triaged, remediated, and verified by the security team.
• Incident Response: In the event of a data security incident that may affect your personal data, jilliveo will notify affected players via their registered email address within a reasonable timeframe, describe the nature of the incident, and outline the steps taken to contain it.

While jilliveo takes all reasonable steps to protect your personal data, no internet-based platform can guarantee absolute security. You are encouraged to use a strong, unique password for your jilliveo account, to enable 2FA, and to notify our support team immediately if you suspect that your account credentials have been compromised.

jilliveo retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal or regulatory obligations. The following retention periods apply to the principal categories of personal data we hold.

Upon the expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with any individual. Where data is anonymised rather than deleted, the anonymised aggregate may be retained for statistical and analytical purposes without restriction.

As a player of jilliveo, you hold specific rights in relation to your personal data. jilliveo is committed to honouring these rights in a timely and transparent manner. To exercise any of the rights described below, please contact our privacy team at support@jilliveo with the subject line "Privacy Rights Request". We will respond within 30 calendar days of receiving a valid request.

Right of Access

You have the right to request a copy of the personal data that jilliveo holds about you. Your access request should specify the categories of data you wish to receive. The first access request per calendar year is fulfilled free of charge. For subsequent requests within the same year, jilliveo reserves the right to charge a reasonable administrative fee.

Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Minor corrections — such as updating a phone number or email address — can be made directly through your account settings panel. For corrections to core identity data (name, date of birth), a written request supported by documentary evidence is required.

Right to Erasure

You have the right to request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent and no other legal basis applies, or where the data has been processed unlawfully. Please note that jilliveo may be required to retain certain categories of data (particularly transaction records and KYC documents) beyond an account closure date to fulfil legal obligations, as outlined in the Data Retention section above. In such cases, we will inform you of which data must be retained and why.

Right to Restrict Processing

You have the right to request that jilliveo restrict the processing of your personal data in specific circumstances — for example, while the accuracy of data is being contested, or where you have objected to processing and a determination is pending. During a restriction period, your data will be stored but not actively processed for any other purpose.

Right to Data Portability

Where processing is based on your consent or on contractual necessity, and is carried out by automated means, you have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format. You may also request that this data be transmitted directly to another service provider where technically feasible.

Right to Object

You have the right to object to the processing of your personal data where that processing is based on jilliveo's legitimate interest. Upon receipt of a valid objection, jilliveo will cease processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or where processing is necessary for the establishment, exercise, or defence of legal claims.

Right to Withdraw Consent

Where processing is based solely on your consent — for example, for marketing communications — you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to the withdrawal. To withdraw marketing consent, update your notification preferences in your account settings or contact support@jilliveo.

If you have any questions about this Privacy Policy, wish to exercise any of the rights described in Section 7, or want to raise a concern about the way jilliveo handles your personal data, please contact our privacy team using the details below. All privacy-related communications should be directed to:

Privacy Enquiries Email:
support@jilliveo
(Subject line: "Privacy Rights Request" or "Privacy Concern")

Live Chat: Available 24/7 via the platform — select "Data & Privacy" as the enquiry category
Response Time: Within 3 minutes for live chat; within 30 calendar days for written privacy rights requests

Complaints

If you are dissatisfied with jilliveo's response to a privacy rights request or concern, you have the right to escalate your complaint. We encourage you to first exhaust jilliveo's internal complaints process by submitting a formal written complaint to support@jilliveo. We will acknowledge receipt within 5 business days and provide a substantive response within 30 calendar days.

Changes to This Privacy Policy

jilliveo reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform features. When a material change is made, jilliveo will notify registered players via email or via an in-platform notification at least 14 days before the change takes effect. The version published on this page is always the current operative version. The effective date at the top of this document indicates when the current version was last updated.

Your continued use of jilliveo following the effective date of any amendment constitutes your acceptance of the updated Privacy Policy. If you do not agree with a material change, you may close your account before the change takes effect by contacting support@jilliveo.

This Privacy Policy was last updated on 1 January 2026 and supersedes all prior versions. jilliveo is committed to maintaining a transparent and accountable approach to the handling of your personal data.